Medical tourism continues to grow steadily: more and more patients choose foreign clinics for the sake of quality, accessibility and an integrated approach. For hotels, this is not just a new market segment, but a challenge to adapt the service to the unique needs of such guests. One of the key tools that helps to cope with this challenge is digital identification and remote identity verification.
Taking into account the requirements of comfort, privacy, and promptness, especially after procedures, the technologies integrated into hotel check in software ensure not only comfortable accommodation but also a high level of trust and security.
Why Contactless Check in is Important for Medical Tourists
Patients often arrive in a weakened state, and the last thing they want is a queue at the front desk. Thanks to mobile check in hotels, a guest can complete remote identity verification before arrival by uploading a passport photo or ID. The information is automatically transmitted to the hotel PMS systems, where a digital profile is generated.
This approach reduces the burden on staff, allows you to prepare a room in advance and provides a full-fledged contactless hotel checkout, eliminating unnecessary contacts and waiting. This is especially true in the post-pandemic era and for people with weakened immune systems.
Personalization Through a Digital Profile
Digital identification enables business software management, allowing you to tailor the experience to the individual needs of each guest. The profile can specify:
- Suggestions on noise level
- Features of movement
- Food preferences or temperature
- Availability of an orthopedic mattress or postoperative support
This data is automatically transferred to property management software for hotels, and the room is configured before arrival. In some hotels, hospitality kiosks and hotel self check in kiosks are used for this purpose, which is especially convenient for accompanying persons and medical staff.
Contactless, Fast, and Comfortable
Using mobile hotel check-in and hotel digital key not only speeds up the registration process, but also eliminates paperwork. Paperless check in hotel is becoming the norm for guests who value speed and privacy. Moreover, iPad check in kiosk allows you to provide an intuitive interface even for older travelers.
Some hotels are implementing hotel kiosk software combined with an ID scanner for hotels, which makes it easier to read documents such as a passport or driver’s license and avoids typing errors.
Security and Privacy
Since we are talking about guests undergoing treatment, confidentiality is critically important. Digital registration via mobile ID verification does not require disclosure of diagnosis or medical history. It is enough to specify the living conditions and restrictions that are taken into account when creating a digital profile.
The information is stored in secure systems, and only employees who directly serve the guest can access it. Such solutions comply with the requirements of GDPR and other security standards, especially in the case of integration with Opera Cloud PMS or similar platforms.
Convenience for Escorts
Many medical tourists travel with loved ones or accompanying persons. Using the hotel self service kiosk allows you to register several people under one account at once, simplifying the process of self check in at the hotel and reducing the burden on the reception. This is especially important for long stays and trips with limited travel.
Integration with Other Hotel Services
By synchronizing the data from the digital profile with the hotel food ordering system or the hotel table reservation system, the guest can receive an adapted menu without leaving the room. All orders are automatically linked to the profile, and the kitchen receives information about the diet or the time of serving food in advance.
In the case of a complex diet, the data can be taken into account through business intelligence software solutions, which allow you to analyze preferences and improve the level of service without constant clarification from the guest.
Specific Advantages for The Hotel
- Registration is reduced by an average of 3–5 minutes due to automatic verification and data transfer.
- Up to 100% of contactless check-ins are possible using the hotel mobile check in app.
- More than 80% of individual number settings are performed automatically when a digital profile is available.
- Guests with reduced mobility receive portable check-in or room access without visiting the lobby.
Final Thoughts
Today, a medical tourist is not just a patient, but a conscious consumer of a comprehensive service. His expectations go beyond standard accommodation, and it is technology. From passport scanners to contactless hotel check ins, which allows the hotel not only to meet these expectations, but also to exceed them.
Digital identification is not just a trend. This is the foundation for trust, comfort, innovation, and security. It’s a way to create a service where technology really serves people. And it is precisely these approaches that make hotels the best partners in the world of medical tourism.
Hockey fan, risk-taker, drummer, hand letterer and RGD member. Working at the intersection of modernism and intellectual purity to create strong, lasting and remarkable design. I work with Fortune 500 companies and startups.
